It is a task to find top Freshchat Alternatives for your business, as we have a highly saturated market. Here, we have jotted down the option that you can explore as best Freshchat alternatives offer all that it takes in a live chat support.
However, before we elaborate on the list of alternatives, one question still has to be answered – Why would you search for an alternative in place of freshchat? In fact, this question warrants its own section. Ok, let's start over.
What Is Freshchat?
Freshchat is an effortless conversation engagement software that also plays a role in live chat support by Freshworks, helping businesses enhance the quality of customer service they provide. A simple machine learning-powered automated chat technology for businesses to engage with customers and provide live help. It features chat rooms and stores a record of the chats to monitor customer discussions on its protected server.
Why do you look for a Freshchat alternative?
It is against this backdrop that we need to talk about the purpose of why you should even be searching for Freshchat competitors and alternatives, before going any further. So, here are a couple of reasons why the majority prefer going for Freshchat alternatives while you should too.
Limited Integration Options: It is also not the best alternative if you are looking for a tool that will easily fit into your CRM and business ecosystem. It supports only FreshDesk, no third-party integration.
Issues in Automation: Not as much automation is seamless compared to Freshchat rivals and the range of integrations are shallow. Sometimes It is too complicated to use its functionality and has very few features in it.
Unpredictable Minor Bugs: There are some little bugs in the tool. For instance, not offering a wide range of GIFs, timing and accuracy issues around responses, messages with typos in the message templates or lack proper response punctuation marks. And, it also allows you to block & delete messaging.
9 FreshChat Alternatives at 2024
1. DeskBox
Deskbox offers an affordable alternative to ChatBot by taking a different approach to customer support. Instead of competing with existing live chat platforms, Deskbox works alongside them, currently integrating with Intercom as an alternative to Intercom's FIN chatbot.
Customization
With Deskbox, you can customize the look of your chat widget to match your brand’s identity, giving it a unique and personal touch.
Advanced Training
Deskbox stands out by allowing you to build a custom knowledge base from scratch, rather than relying on pre-made templates. You can train your chatbot using PDFs, your website URL, or help center documents, so it can provide answers tailored to your specific content.
Integration
Deskbox seamlessly integrates with existing customer support tools like Intercom, making it a cost-effective way to add AI capabilities to your current system. While other AI chatbots can be pricey, Deskbox offers a more affordable solution, managing routine inquiries while letting your human agents handle more complex issues.
Currently, Deskbox integrates only with Intercom, but there are plans to expand to other platforms like Zendesk Live Chat and Crisp in the future.
2. LiveChat
LiveChat advanced features
- Has location message sneak-peek option to show your agents who types in real-time.
- Design using configurable branding live editor
- The filters in the archives aid in sorting out chats from previous times.
- It comes with 200 integrations to power up your workflow using tools such as Hubspot, Calendly and Salesforce.
- Includes client reports to help you track risky clients
Pricing
- Free trial: Yes
- Third party integrations allowed: Yes
- Starter: $16/month
- Team: $33/month
- Business: $50/month
- Choose it for: Agent reports, file sharing, pre-chat surveys
- Suited for: Small to large businesses
3. Tidio
Tidio advanced feature
- Abandon cart bots to decrease cart abandonment
- Includes a mobile app so you can assist customers on the go
- Personalizing is possible through unique chat widgets
- Canned responses to reduce response time on chat
- Peeks into what customers are writing, instantly
- Reliable mobile apps
Pricing
- Free trial: Free
- Third party integrations allowed: Yes
- Chatbots: $39/month
- Communicator: $19/month
- Choose it for: Visitor live preview and shared team inboxes
- Suited for: Small to large businesses
4. HelpScout
Help Scout advanced feature
- Shared inbox
- Reporting and analytics
- Integrations
- Live chat and in-app messaging
- Knowledge base
Pricing
- Free trial: Yes, 15 days
- Standard: $20 per user/month
- Plus: $40 per user/month
- Pro: $65 per user/month
- Plans are billed annually
5. Birdeye
Birdeye advanced feature
Solution for local businesses in confidence to schedule booking, reminders and recall alert that makes the business smarts 24X7 available have person & reduce no shows.
Pricing
- Free trial: Yes
- Standard star from $299/month
- Professional plan start from $399/month
- Premium by custom pricing
6. Kustomer
Kustomer advanced feature
- View an organized timeline of all customer data across internal and third-party systems to have more effective, efficient discussions.
- Unlock the continuous and contextual conversation with agents always-in-the-know using Kustomer Timeline to break through traditional multi communication silos that fragment service experiences.
- Saving you time and effort by reducing the manual work involved with common support tasks, automating functions within the platform itself, getting agents what they need.
- Intelligent queueing and routing is a rules-based, omnichannel solution that moves beyond basic first-in, first-out or channel based routing for large volume customer service organizations containing multiple groups of agents.
Pricing
- Free trial: Yes
- Plan starts from $89/month/user
- Suitable for small businesses-large enterprises
7. LivePerson
LivePerson advanced feature
- Proactive Messages: includes features like pre-approved WhatsApp templates and outbound messages
- Voice and Video Calls: includes features like voice and video call invitations from the Agent Workspace
- Source Attribution: includes features like the Consumer Info widget that allows agents to tell which ad or post a consumer clicked through
- IVR and VoiceBot deflection: includes features like deflecting voice to messaging to increase efficiency and CSAT.
Pricing
- Free trial: Yes
- Starting from $40/month
- Pricing model: monthly, quote-based
8. Happyfox
HappyFox advanced feature
- Activity Tracking
- Alerts/Notifications
- Customer Complaint Tracking
- Document Storage
- Email Templates
- Social Media Monitoring
- Workflow Configuration
- Text Editing
- Reporting/Analytics
Pricing
- Free trial: Yes, 14 days
- Plan starts at $9/agent/month
- HappyFox also offers product demo
9. Zoho Desk
Zoho advanced feature
- Zia is the name of Zoho's AI tool, which provides more than predictive analysis
- Mobile access to contacts, leads, notes and deals quickly via the Zoho CRM mobile app
- It offers a simple interface with which you can learn quickly, so quite convenient
- 30 days for the Zoho CRM's monthly service full refund
- Ticket management duties
- Push notifications on subscription-based basis
- Gmail and Help desk CRM integration
- Automatic ticket assignment
Pricing
- Free version available
- Free trial: Yes, 15 days
- Zoho Desk Express: $9/month/user
- Standard: $18/month/user
- Professional: $30/month/user
- Enterprise: $45/month/user
