Top 10 Intercom Alternatives: If You Are Looking For Budget Friendly Solutions

Looking for the best Intercom alternatives for customer support? Here are 10 tools to build outstanding customer support for your business

10 Alternative to Intercom for cost-efficiency

if you are looking for an Intercom alternative that helps you to do customer support here are some of our top picks :

Deskbox

Deskbox (opens in a new tab) is a cost-effective alternative to Intercom. Deskbox have a different approach compared to other customer support platforms

Customization

Deskbox brings customization to enable the user to customize their chat widget appearance so that aligns with the brand identity

Advanced Training

Deskbox does not use templates as a knowledge base. Deskbox enables you to create a knowledge base from your website directly. You can upload your pdf document, input the website URL or your help centre documentation to train your chatbot so they can answer the question based on the online knowledge base you have

Integration

Deskbox enables you to work with your existing customer support such as Intercom. Some AI-powered chatbots have high costs, Deskbox enable you to have AI-powered chatbots integrate with your existing platform like Intercom at a lower cost.

With simple integration, Deskbox AI-First Chatbot help you handle common questions and pass complex resolutions to agents that work on Intercom (currently we integrated with Intercom only, later we will integrate with other live chat platform like Zendesk Livechat, Crisp, etc)

Help Scout

Pricing: Basic plan starts at $22/user/month. More advanced features are available on higher-tier price plans.

What makes Help Scout standout:

They help platform that is easy to use, offers excellent customer support and offers a beacon help widget that integrates with their knowledge base to improve self-service customer support

Zendesk

Pricing: The Suite Team plan starts at $55/user/month, while more features on the Suite Enterprise plan

What makes Zendesk stand:

Zendesk provides a platform to streamline the customer support process into manageable tasks. Zendesk also provide a marketplace to customize integration with third-party tool

Tidio

Pricing: Offering free tier pricing with limited features. The premium tier starts from $29/month. Advanced features are available on higher-price tiers.

What makes Tidio stand out: Recently launched AI Chatbot integrated with live chat to automatically answer common questions from customers. They also provide a website scrapper to scrap your website to be a knowledgebase

Crisp

Pricing: Available basic free tier. The paid tier starts from $25/user per month with advanced features available on higher-tier

What makes Crisp stand out: Crisp brings simplicity to users. They have a unique co-browsing feature that enables agents to co-browse with your customers without any plugin

LiveChat

Pricing: Paid plan starts from $20/agent per month. LiveChat also offers enterprise solutions with custom prices in this tier.

What Makes LiveChat Standout: LiveChat is integrated with multichannel messaging such as Facebook Messenger, Instagram, SMS, WhatsApp, etc to enable you to reach your users on their various channels.

ClickDesk

Pricing: ClickDesk is available with a Free tier. Premium tier starts from $14.99/month. While advantages features are available on a higher tier.

What Makes ClickDesk Standout: ClickDesk offers video chat that is suitable for your needs that want to more human touch and personalize your customer support

ZohoDesk

Pricing: Start from $12/user per month. Free trial available

What Makes ZohoDesk Standout: Integrated with the Zoho environment so will allow you to streamline flow to enhance your customer support

FreskDesk

Pricing: Starting price at $15/agent per month. They also offer enterprise tier with $79/agent per month

What Makes FreskDesk Standout: FreskDesk offer simplicity to support your customers across various platforms. They have a Sandbox feature, to enable you to create a secure test environment without impacting agent and customer

Front

Pricing: Front starting price at $19/agent per month. More features available on higher-tier

What Makes Front Standout: Front offers a collaboration tool to enhance productivity and coordination with your team. They also have workflow automation to help teams stay efficient by organizing messages based on tag, route, etc

Khul Anwar

Co-Founder Deskbox | Hubrank
Don't worry about failure. We only have to be right once

Twitter